Bad Pizza Delivery

My husband and I were just recently in Edmonton, Alberta attending a Wiggles concert at Rexall Place with our 2 kids. We had a great time at the Wiggles but had horrible service from Pizza Hut. I had called Pizza Hut to have some food delivered before the concert and we had just enough time to eat, get ready and head to the concert. Our pizza and wings arrived on time but we did not get our pop that came with. I had already signed the receipt before realizing that we didn't have our pop. I caught the delivery guy before he entered the elevator and told him we did not recieve our pop. He checked the bill and said that he didn't have any pop and would have to go back to get some. My husbands first responses was he will not be back. He is going to screw us out of some pop. We didn't have an option of waiting or complaining at that time since we had to go to the Wiggles Concert. It was awesome,, but in the back of my mind I was thinking about the pop. Did the driver come back with the pop like he said and leave it at the front desk. I had told the front desk at our hotel before we had left for the concert. When we arrived home after the concert of course no pop. I didn't have time to complain at that time either because we had two young kids to put to bed in a hotel which is always a struggle.

The next morning we went for a swim to get the use out of the pool before we had to check out at 11am. I phoned Pizza Hut after we got back from the swim and got ready and packed up so we could leave. The person on the phone wanted to get us our pop. My problem with the whole thing is that he kept saying if you come here I will give it to you. Is that not beside the point? We ordered delivery for a reason we didn't want to pick it up. He also want us to wait until 11am when the restaurant actually opened and send us the pop. I informed him that we were checking out at 11am. After more complaining on my part and actually get a little upset with the bad service he had decided to send us some pop before 11am. Well we checked out and no pop. So I not very happy with Pizza Hut and I am not going to order or get food from Pizza Hut until I get my pop.

I guess what really upsets me is that they lied 3 or more time to me about my order, my pop and they didn't seem to be really concerned about satisfy their customers.

Pizza Hut rating for service is horrible. Never Again. I want my pop.